If you do not receive your license file email within five business days, verify that you provided the correct site code and email address (either by registering from the machine on which iWay resides or sending it in the alternate registration method). If you are sure you provided accurate information, contact iWay Customer Support and provide the following information:
- Site Code
- Host name
- Email address used to register the software
If you have licensing issues after receiving your license file, contact iWay Customer Support and provide them with the following information:
- License file you received
- The install.xml file located in the iWay8\bin directory
- Any license error messages found in the iWay Service Manager Administration Console